Terms and conditions
Booking
All bookings (whether made orally, by email, WhatsApp, or via the website) are valid and binding once placed by the customer. The fee is determined by the chosen activity and must be paid at the time of booking. The booking is confirmed only once full payment has been received.
All customers making a booking with Ilonka must be at least 18 years of age at the time of the initial enquiry and accept responsibility for the booking, including all payments in accordance with these terms.
Bookings can be made via the website or by email. Enquiries may also be made by phone or WhatsApp, in which case Ilonka will summarise the enquiry in an email to the customer for booking and confirmation purposes. To ensure accuracy, all correspondence should remain within the same email thread. New threads may cause confusion or delays in the confirmation process.
Payment
To confirm a booking, full payment must be received by Ilonka immediately after the customer receives an invoice or payment instructions. Failure to pay in full may result in cancellation of the booking. Ilonka reserves the right to cancel any enquiry or booking at any time before full payment has been received.
Activity Content
Descriptions of Ilonka’s activities can be found at www.ilonka.fi.
The driver of the husky sled is responsible and liable for any harm or injury caused to the dogs or equipment during the excursion. Ilonka is not liable for any injury, illness, or damage incurred to the dogs during the activity.
Please note that routes or activity content may be adjusted due to weather conditions, group size, or other circumstances.
The husky sledding tour into the wilderness is only available for adults (18+). Due to the demanding terrain, participants must have good physical fitness and balance. By booking, customers acknowledge and accept these requirements. If a participant is unable to complete the activity due to the difficulty level, Ilonka has no obligation to issue a refund.
Ilonka´s Responsibility
Ilonka is committed to providing sustainable and responsible services, respecting people, animals, and the environment. The farm, its animals, and its employees are maintained according to Ilonka’s values, and customers receive clear instructions to ensure a safe and enjoyable experience.
Ilonka takes all reasonable measures to provide a safe environment but does not provide insurance for participants. Ilonka is not responsible for any injury, accident, or damage to participants, their clothing, or possessions, nor for the loss of personal belongings.
Responsibilities of the Participant
The participants or customers of Ilonka accept that they undertake the activities provided by Ilonka at their own risk. Customers of Ilonka accept that any injury or damage caused to themselves or to others through their actions are their own responsibility and that they will not hold Ilonka or any employee at Ilonka liable.
The participant in the activity is responsible for following instructions given by the employees at Ilonka. The adult participants are responsible for their children and the children’s safety. Children and teenagers are not allowed to be left on the farm or at any individual activity on the Ilonka farm without a guardian or, when teenagers are concerned, without a written approval signed by a guardian. In private activities, this means that at least one adult has to have a valid booking in the activity with the children. The people participating in activities with animals, are responsible for all possible damages they might cause to the animals.
Responsibilities of the Participant
By booking and participating, customers accept that all activities are undertaken at their own risk. Participants are responsible for any injury or damage caused to themselves, to others, or to the animals through their actions, and agree not to hold Ilonka or its employees liable.
Participants are responsible for reviewing and meeting all requirements specified in the descriptions of each experience or activity. If a participant does not meet these requirements and, as a result, cannot take part, Ilonka is under no obligation to provide a refund.
Participants must follow all instructions provided by Ilonka’s staff. Adult participants are responsible for the safety of their children. Children and teenagers may not be left at the farm or in any activity without a guardian, or, in the case of teenagers, without written consent from a guardian. At least one adult must hold a valid booking when children participate in activities.
Participants involved in activities with animals are responsible for any damage they may cause to the animals, equipment, or vehicles.
Cancellations
All bookings are binding and non-refundable. Bookings cannot be cancelled by the customer due to illness, weather, or any other circumstances. Ilonka is under no obligation to refund any payment once made.
Ilonka reserves the right to refuse repayment or, at its sole discretion, to apply charges to any cancellations where repayment is granted.
Communication
Official communication channels are:
- Phone & WhatsApp: +358 45 123 9755
- Email: info@ilonka.fi
Liability
Ilonka reserves the right to make changes to its activities and products (including prices, special offers, and discounts) at any time prior to booking confirmation. Ilonka may also adjust activities in response to circumstances beyond its control.
Transfers
Transfers to and from Ilonka’s farm are arranged through third-party service providers. Even if the transfer is booked and paid via Ilonka, the service is carried out under the responsibility of the external provider. Ilonka is not liable for any delays, cancellations, accidents, or damages occurring during transfers. Any claims or complaints regarding the transfer must be directed to the service provider.
Insurance
Participants are not insured by Ilonka. Ilonka accepts no responsibility for accidents, injuries, or damage caused by or to customers. All participants are strongly advised to have personal travel insurance that covers the activities offered by Ilonka.